Designed and made in Croatia since 2006.

Delivery, Shipping and Returns

Delivery and Shipping

We pride ourselves in handling your orders quickly and efficiently, with most orders dispatching within 24 hours of being placed; however, some orders may take up to 48 hours to process. Should any unforeseen delays occur, you will be notified within 48 hours of placing your order.  However during our Sale period, due to the volume of orders, this is currently taking longer, we appreciate your patience.

Delivery Method, Time and Cost

EU

FREE STANDARD DELIVERY FOR ORDERS OVER 150€

Standard Delivery
Up to 3-5 working days
10 €

* Please note: Orders placed after 2pm on Friday will be processed on the next working day. As such, orders will be processed/dispatched on Monday.
** Orders placed on Friday before 2pm will be processed same day (except Bank Holidays).

EU orders are sent using order tracking and require a signature at point of delivery. Please consider this when selecting a delivery address/location.

Worldwide

(except EU)
5-15 working days
20 €

How To Track Your Order

You can track your order using the tracking number and the link on your dispatch confirmation email. Alternatively, you can sign in to your KOMAD account to check your order status.

When will my order be sent?

We aim to dispatch orders placed before 2pm on the same day.

Although we use all reasonable means to ensure that your order is delivered within a specified time frame, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will inform you of any unexpected delay.

During sales or busy periods delivery may take 5-7 working days.

What if I am not home when they deliver?

We recommend you use a delivery address where there will be someone to receive and sign for the delivery. For many of our customers this may be a work address. However, if you are out, the usual procedure is for the delivery service to leave a “We Stopped By” card. You can then collect from a depot or re-arrange delivery for a time that suits you.

KOMAD do not accept liability for any delivery instructions issued to the delivery company by the customer. If you leave instructions requesting a parcel to be left in a different location you deem as a “safe place” such as in the shed, garage or with a neighbour, we cannot accept responsibility, if you fail to receive your parcel.

Undeliverable Items

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Thank you for shopping with us at KOMAD. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 28 days of receipt, provided they are in original condition with tags intact. Once items are returned you will be entitled to receive a refund. For item(s) returned after this time we reserve the right to issue a credit note or return the item(s) to you.

We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their tags removed. Every aspect of the garment must be free from signs of wear and odour.

 

Changed your mind? Your right to cancel.

We understand that you may change your mind about something you have bought on our online store.

You have the right to cancel within 14 days of placing your order if you simply change your mind. We can offer a refund and request that you return the item(s) unused and with the security tags intact. Please ensure all returned packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit. We aim to process your refund within 14 days of your item(s) being received by us.

Where items are returned to us outside of this time period we reserve the right to issue a credit note or right to return the item(s) to you.

Please also see the Exclusions, Refunds, and How to Return sections below.

 

Exchanges

Unfortunately, we do not accept exchanges.

  

Faulty Items

Customers are entitled to a full refund up to 30 days after receiving the goods if they turn out to be faulty. Any item(s) where a fault has been caused due to customers negligence, such as, but not limited to, pulls from wear or not following the care instructions, we will not be held responsible. Only manufacturing faults will be considered.

Delivery costs will also be refunded where you have paid for the service or where an “Express”-type service has been selected as per your requirements in which case the standard cost of delivery will apply.

Please contact us via email [email protected] or, if urgent, call us on +385996767235. Please provide your Channel Ref (begins #) as well as much information as you can regarding the fault, including images where possible to enable us to advise you quickly and correctly the best method for resolution.

We will contact you in writing to confirm the next actionable steps within 2 working days.

 

Refunds

We are not obliged to provide you a refund until we receive the products back from you or we receive evidence (such as proof of postage) from you that you have sent them back to us. We strongly recommend you send the products using a secure or trackable method – e.g. Recorded/Special Delivery – and that you retain your proof of postage.

If the item is rejected your item(s) will be returned to you along with a letter outlining the reason(s).

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within approximately two days of being processed. Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement.

Faulty items will be refunded in full, including delivery charges where you have paid for the service or where an “Express”-type service has been selected as per your requirements, in which case the standard cost of delivery will apply.

Please also see the Exclusions and How to Return sections below.

 

Exclusions

  • Gift cards.
  • Items that have had their security tags removed.
  • Products purchased at any of our “pop-up” events.

 

Undeliverable Items

If items are undeliverable to you by the courier/postal services these orders will be held for a defined period of time (varies per company) for you to collect. If uncollected items exceed this limit, they will be returned to us as the sender. All items will be automatically refunded and returned to stock. You will be notified via email of the refund once processed.

 

How to Return:

If you choose to return your item(s) we aim to process your return within 14 days of receipt, however in exceptionally busy periods this can take up to 28 days.

Please return your item(s) using a recorded delivery service for your own insurance ensuring postage and other duties (if applicable) are pre-paid to the following address:

KOMAD – BAGGIZ j.d.o.o.
Ognjena Price 23
40000 Cakovec, Croatia
Europe

 

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